How To Return A Tmobile Phone

How To Return A Tmobile Phone. If you purchased your order in a T-Mobile store your return can only be processed in a store. Most of the requirements are common sense.

I sent mine back on Saturday and I got the credit today which is pretty fast for T-Mobile. According to the Tmobile return policy if i start a new lease or plan or jump and do not like the phone i have the choice to return it and pay a restocking fee which at that time i can cancel my service at no penalties. I wanted to try tmobile out for my grandma but i dont want to be hit with any hidden fees.

Did you purchase your device in the T-Mobile store or an authorized third party dealer.

Return to a T-Mobile store. If youre completing an exchange and you need to return the original phone then the label is on the box that we ship the replacement out in -- you should see a red line. You will have access to print the label from this site. Phones Bought New in Person.